By Ashley Bowden
Representatives of The American Society for Quality (ASQ), a global community of “knowledge-based quality professionals,” will hold a “Quality and Innovation” conference on campus on Friday, April 21 from 10 a.m. to 3 p.m. in the College of Management Incubator in the basement of the library, room 127.
The conference is an opportunity for students to network and learn about, “promoting and advancing quality tools, principles, and practices in their workplaces and communities.” Members of ASQ will explain to students various ways of improving customer experience. Brian Galli, assistant professor in the college of management, defines quality as, “Meeting users’ expectations defect-free and doing it right the first time.”
ASQ is made up of divisions that each focus on different industries, including health-care, manufacturing and education, and all pertain to assuring quality in a selected field. Galli, who is a member of ASQ, explained that the group does “everything from improving processes, to new product development, to improving [the quality of] education, to government and all different areas.”
Five speakers will cover quality and innovation “in relation to education, health-care, computer science, business, technology, and even one on environmental sustainability.”
ASQ emphasizes product improvement and enhancement, aiming to achieve overall customer satisfaction. Galli anticipates this conference “shows [students] the role that quality plays in a wide variety of different industries, and at the same time that it brings some more notoriety to the university and the great diverse programs that we have.”
Admission to the conference is free, and registration begins at 9:30 a.m. All students are invited to attend. “The event is good for all students, but those especially in: health professions, environment science, management, business, technology, computer science, design and gaming, and entrepreneurship,” Galli said.